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Welcome to the Polycom VoIP Phone Provisioning Server

 

Getting Started

 

This is a publicly accessible server intended only for use of provisioning, upgrading, or downgrading the software of Polycom IP phones with stock Polycom software and configuration files.

 

Multiple 'stock' directories exist with different versions of SIP, UC, and BootROM software, and are named according to the SIP or UC software version contained within. These directories are completely stock; no changes should be made to any configuration files within.

 

Each directory contains an ABOUT.TXT to indicate which SIP and BootROM software versions exist within that directory.

To Provision Your Polycom VoIP Phone:

1.       From the phone's local menu interface, press Menu > Settings > Advanced (default password: 456) > Administration Settings > Network Configuration > Server Menu.

2.       Configure your DHCP menu:

On 3.x Phones: Main Menu > Settings > Advanced > Admin Settings > Network Configuration > DHCP Menu
On 4.x/5.x phones: Main Menu > Settings > Advanced > Admin Settings > Network Configuration > Provisioning Server > DHCP Menu set the following:

Boot Server: Static

BootSrv Type: IP Address     (Once phone is upgrade, please remove the IP address from the phone!!!)

3.       From the Provisioning Server menu set:   Server Type: HTTP

a.       "Please make sure that the firmware version is compatible with your model by checking these documents:
SoundPoint IP phones and SoundStation IP/Duo phones - Software Release Matrix:
http://downloads.polycom.com/voice/voip/sip_sw_releases_matrix.html

b.       VVX phones and SoundStructure VoIP interface - Software Release Matrix:
http://downloads.polycom.com/voice/voip/uc_sw_releases_matrix.html

4.      Next input Server Address as voipt2.polycom.com or IP   Example to load the latest SIP 4.06 = voipt2.polycom.com/406

a.       Note voipt2.polycom.com can be entered in IP form, enter:  Example 140.242.64.35/560 for convenience.

5.      Unless otherwise instructed by VoIP Support, do not change Server User or Password.

(Optional): Specify a directory for the SIP or UC software version you wish the phone to provision, as listed below.

 

IMPORTANT NOTE: Using this server to provision your phone will erase all preferences and will restore all settings to their Factory Default Values! ALL SETTINGS WILL BE LOST!!

 

Available Software Directories:

 

Please click here for a current list of available software directories.

 

Additional Resources:

VoIP Product Support Page

VoIP Technical Bulletins

Knowledge Base

SIP 3.2.2 Admin Guide

UC 3.3.0 Admin Guide

SIP Downloads Matrix

 

Polycom VoIP Support Contact(s):

This page is NOT intended to be any one customers boot or provisioning server.  This site is for phone testing and reloading at the direction or PGS T2 support technicians. Please ensure you clear the pointers to this server post testing and correcting of any phone software’s’.

 

Please contact Admin:   logs@polycom.com   and put VoIP T2 Provisioning Server help in the subject line to get to the Admin’s of this customer facing server.

 

Web: Polycom Support Portal

 

Phone: (for Certified Resellers with a valid CPC code) 1-888-248-4143

 

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